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Smith & Eulo Law Firm: Criminal Defense Lawyers

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Topic

Communication

78.6% positive

Across 89 reviews of Smith & Eulo Law Firm: Criminal Defense Lawyers in Lakeland, FL, communication appears in 14 reviews (78.6% positive), from 2020-09-12 through 2026-05-21.


Key findings

  • Communication mentioned in 14 of 89 reviews (15.7%)

  • 78.6% of Communication reviews are 4 or 5 stars

  • Average rating in Communication reviews: 4.2★

Aspects most discussed in these reviews

  • Communication & Updates

    79%11 mentions
  • Responsiveness & Speed

    57%8 mentions
  • Professionalism & Conduct

    57%8 mentions
  • Problem Resolution & Effectiveness

    36%5 mentions
  • Technical Knowledge & Expertise

    29%4 mentions
  • Courtesy & Friendliness

    21%3 mentions

Reviews mentioning communication

March 2, 2025

Pablo Guzman

Porque siempre te distes q te van a regresar la llamada y nunca lo asen

Response from owner

We’re sorry to hear about your experience. Providing excellent service is very important to us at Smith & Eulo, and we would appreciate the chance to speak with you directly to better understand your concerns. Please contact our Client Liaison, Dave, at 407-930-8912 at your earliest convenience.

March 11, 2026

January 16, 2025

Edward Cuevas

The level of professionalism at Smith & Eulo is remarkable! They offered me excellent advice and were always available to address any concerns I had. Their friendly approach made me feel valued as a client. Highly recommend!

Response from owner

Thanks, Edward! We really appreciate your kind words and are thrilled you felt valued. Your recommendation means a lot to us!

July 8, 2025

May 29, 2024

Byron Balcarcel

I had the pleasure of working with Mr. Smith & Mr. Eulo in the beginning of my case, 2 yrs ago, but when I was passed over to Luz Root by Mr. Smith, it felt like I was put to the side for the remaining part of my case. I honestly feel Luz Root does not deserve that job and needs to be fired immediately. While working with her, I felt that she handled my case poorly. Many times I tried getting in touch with her and she was always unavailable, the times that I had a chance to speak to her, I was reminded that she was extremely busy and the phone calls would be rushed. Luz Root does not have an idea of what customer service really means, or let alone, know how to be a human being. I will never forget what she had said to me one time in regards to the outcome of my case, that left me with a bad taste in my mouth, it was unprofessional and frankly uncall for, I felt disgusted afterwards due to it made me feel as if I was a repeat offender / criminal. Because of Luz Root I would never hire this law firm ever again!

Response from owner

Thank you for your feedback. We’re sorry to hear your experience was less than exceptional. At Smith & Eulo, we take concerns seriously and would welcome the opportunity to learn more and address any issues directly. Please contact our Client Liaison, Dave, at 407-930-8912 at your earliest convenience.

March 11, 2026

April 28, 2024

Lisandro Parra

Los canales de comunicación fueron excelentes, todos los asuntos relacionados con mi caso fueron tratados por los mejores abogados en especial el que me asignaron Javier Chavez lo recomiendo, nunca hubo demora o algún retraso al mantenerme informada de todo el proceso, lo cual me dio la certeza de que estaba en las mejores manos, siempre uso esta firma de abogados para todos mis asuntos legales. 100% recomendados

Response from owner

Thank you, Lisandro! It’s wonderful to hear that Javier and our team provided you with exceptional support and communication. Your trust means so much, and we’re here for any future legal needs you may have.

March 11, 2026

December 18, 2023

Gessica De Abreu

La atención de calidad y el compromiso en la efectividad en un caso legal ,es el resultado y el éxito para recomendar a Smith & Eulo Law Firm. Se comunican muy bien con el cliente y sus honorarios son justos.

Response from owner

Thank you, Gessica! Your kind words about our quality service and effective communication mean a lot to us. We’re dedicated to supporting our clients with fair fees and commitment. We appreciate your recommendation!

March 11, 2026

September 30, 2023

Guadalupe Flores

Mr. Zlatkin is a straightforward and blunt attorney who provided excellent representation in my case. He handled it with finesse and patience, even when it became complicated. He doesn't sugarcoat things but provides realistic expectations. If you need immediate assistance, I highly recommend giving him a call. Be honest with him, and he will do his best to help you.

Response from owner

Thank you, Guadalupe, for your kind words! It's wonderful to hear how Mr. Zlatkin's straightforward approach and patience made a difference in your case. Your recommendation means a lot to us!

March 11, 2026

June 22, 2023

Leticia Rodriguez

No los conozco porque he llamado muchas veces y jamás me han devuelto la llamada. Me atienden, me toman los datos y me dicen que espere su llamada pero no la hacen. Ya estoy buscando otros.

Response from owner

Good evening leticia - we have no record of you ever calling our firm. If you would like to talk to us about a case please give us a call and we’d be happy to go over any case you may have.

August 4, 2023

February 3, 2022

Benny C.

Great law firm! Attorney Robert Zlatkin represented me and got me a final verdict in my favor. He provided me with an inexpensive fee rate with flexible payment arrangements. Robert was also prompt to answer any of my questions! Would highly recommend!

Response from owner

Benny, thank you for recommending Criminal Defense Lawyer, Robert Zlatkin.

March 16, 2022

October 7, 2021

John Torres

It was amaizing as a lawyer they allways keep in toch with me and i was in a bad situacion the lawyers the i call before here they give me no hope and here in less the 1month all the charges drop thank you you guys save my live and prove my inocente

Response from owner

John, we are so glad to hear we were able to help you! Our Criminal Defense Lawyers go above and beyond. Best wishes to you from all of us here at Smith & Eulo.

October 7, 2021

August 24, 2021

Andy Chadburn

Highly recommended to anyone in Lakeland or Polk County! These guys are very informative and responsive about your case. Down to Earth and easy to communicate with and make life much easier for you! You will be in good hands

Response from owner

Andy, thank you for your support, and for sharing your experience with our Criminal Defense Lawyers. We really appreciate it.

August 25, 2021

August 24, 2021

Chase Messner

Easy, reliable, and quick to communicate! Highly recommend this firm. Will be using them again.

Response from owner

Chase, thank you for your support!

August 30, 2021

August 23, 2021

Noah Distefano

If you are in need of a criminal defense attorney I wouldn't recommend anyone else but Smith & Eulo Law Firm. They are professional and very attentive. They make sure to keep you up to date with everything. Really amazing!

Response from owner

Noah, thank you so much for your support. It’s much appreciated.

August 23, 2021

August 23, 2021

Cooper McCoy

Extremely responsive and caring in everything they do. There isn’t a question they don’t know the answer to.

Response from owner

Cooper, thank you so much for sharing your experience with our firm here. We appreciate it!

August 24, 2021

September 12, 2020

Willie Smith

I reached out to Mr. Smith-Johnson regarding a serious legal matter that led me to face the possibility of extended jail time. I was scared that I’d be taken away from my family for a simple misunderstanding. After explaining to Mr. Smith-Johnson my situation, he explained to me all my options available in handling this and assured me to not be fearful because he would do all in his power to get an outcome that favored me. Mr. Smith-Johnson kept me up to date on all updates and made me feel welcome and as if I was an actual attorney myself. If I can say any one thing about Mr. Smith-Johnson and what he does is that he believes in the service of helping. Helping you understand. Helping you understand the process. But most importantly, helping you in your time of need. Thanks again Mr. Smith-Johnson! My family and I are forever indebted to you! If you’re ever in need of an attorney, I’d HIGHLY SUGGEST you reach out to Mr. Smith-Johnson!

Response from owner

Willie, thank you for the recommendation. Our Criminal Defense Attorneys are committed to their profession and to our clients. They go out of their way to preserve the rights of our clients!

January 25, 2022